Refund Policy

We accept eligible return requests within 30 days from the delivery date.

Eligibility

• Unused condition
• Original packaging
• Proof of purchase

Damaged Items

Customers must report damage within 7 days. Please include your order number, photos of the damage, and photos of the packaging.

Non-Eligible Returns

• Misuse
• Intentional damage
• Excessive wear
• Requests beyond the return window

Return Shipping

For defective items, the seller pays return shipping. For buyer remorse, the customer pays return shipping.

Refund Timing

Approved refunds are typically processed within 5-10 business days after approval.

For help, email support@pawkasa.com.