Refund Policy
We accept eligible return requests within 30 days from the delivery date.
Eligibility
- Unused condition
- Original packaging
- Proof of purchase
Damaged Items
Customers must report damage within 7 days. Please include your order number, photos of the damage, and photos of the packaging.
Non-Eligible Returns
- Misuse
- Intentional damage
- Excessive wear
- Requests beyond the return window
Return Shipping
For defective items, the seller pays return shipping. For buyer remorse, the customer pays return shipping.
Refund Timing
Approved refunds are typically processed within 5-10 business days.
For help, email support@pawkasa.com.