Every PawKasa product is made with care and inspected before it ships. If your order arrives damaged or has a manufacturing defect, we'll make it right — no hassle.
What's covered
- Items damaged during shipping
- Manufacturing defects (broken parts, misprints, structural issues)
What's not covered
- Normal wear and tear from scratching use
- Damage caused by moisture, chewing, or misuse
- Items that have been fully assembled and used without issue
How to reach us
Contact us within 7 days of delivery at help@pawkasa.com with your order number and a photo of the issue. We'll respond within 1–2 business days.